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To change your password:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. Go to the Change Password tab.
  4. Enter your current password in the Current Password field.
  5. Enter your new password in the New Password and Confirm Password fields.
  6. Click: Save.

Important If you sign in to your WebStore through your organization's sign-in portal, then the password for your account is managed by your organization, and the above procedure will not work. Sign in to your organization's website, or contact your organization's Helpdesk or IT department to change your password.

To edit your account information:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. Go to the Account Information tab.
  4. Make all necessary changes to your account information.
  5. Click the Save button.

To register on this WebStore:

  1. Click the Sign In link near the top-right of the page.
  2. Click the Register link on the Sign In page.
  3. Select how you would like to register from the list of options, and then click Next.
  4. Follow on-screen instructions and fill out any forms to which you are directed to complete the registration process.

Note Registration options vary by WebStore. Possible options include:

  • Providing an active email address that was issued by your organization,
  • Faxing or uploading physical proof of your association with your organization (e.g. a student card or pay slip),
  • Entering a registration code (if you were issued one), and
  • Activating an account that a WebStore administrator created for you.

See the Help topics specific to the registration methods available on your WebStore for more detailed instructions.

If an account on this WebStore was created for you, follow the steps below to register the account.

Note: If you received an email containing a link to finalize your registration, you can click that link and skip straight to step 5. To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

  1. Click the Sign In link near the top-right corner of the page.
  2. Click the Register button.
  3. If you are prompted to choose how you wish to register, select the option: By activating an account that has already been created for you.
  4. Enter the Username that was provided to you when your account was created, and then click Continue.
  5. Fill out the form to which you are directed to complete your registration.

To register on this website with your organization-issued email address:

  1. Click the Sign In link near the top-right corner of the page.
  2. Click the Register button.
  3. When prompted to choose how you wish to register, select the option: With an organization-issued email address (e.g. a ".edu" address).
  4. Follow on-screen instructions and fill out any forms to which you are directed to complete the registration process. When prompted to enter your email address, be sure that the address you provide is active and was issued by your organization.
  5. Click the embedded link in the registration email that is sent to your account to validate and finalize your registration.

Note To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

To sign in to your account:

  1. Click the Sign In link near the top-right corner of the page.
  2. Enter your Username and Password.
  3. Click the Sign In button.

If your account was created by you or your WebStore's administrator, click the Forgot username or password on the Sign In page. Then, on the page you are directed to, do one of the following:

  • If you have forgotten your password, enter your username in the field provided to receive an email containing instructions on how to reset your password.
  • If you have forgotten your username, enter your email address in the field provided to receive an email containing a list of all usernames associated with that email address.

If you sign in to the WebStore through your organization's sign-in portal, then your sign-in credentials are managed by your organization. You will need to log in to your organization's website or contact your organization's Helpdesk or IT department to change your password.

To register on your WebStore, you must prove that you are affiliated with the organization that manages your WebStore (or an organization that is eligible to use it). Your account is placed in "Pending Verification" status during the period after you have submitted your proof and before that proof has been verified.

If you proved your affiliation by providing an organization issued email address, a registration email will be sent to the email address you provided, containing a link and instructions for finalizing your registration. Your account will remain in Pending Verification status until the instructions in the email have been followed. If you did not receive the email, ensure the email address noreply@kivuto.com is on your white list and check your junk email folder.

If you proved your affiliation using the submit proof option (i.e. scanning and emailing/faxing physical documentation that proves your affiliation), your account will be placed in Pending Verification status until your proof has been reviewed to ensure that it meets all requirements. This may take 1 to 2 business days.

Note Your WebStore may not offer both of the registration options described above.

Important: You may still be allowed to place a software order while your account is pending verification; however, you will not have access to any software that you order until the verification has been finalized. Failing to provide/submit proof within 7 business days will result in the cancelation of your software order. See Why did my account expire? for more information.

Your eligibility to order software on your WebStore expires after a fixed duration. However, if you still meet all of your WebStore's eligibility requirements (i.e. if you are still a member of an organization that is authorized to use the WebStore), you can request additional eligibility to extend or expand your ability to order software.

To request additional eligibility:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. Go to the Eligibility tab.
  4. Click the Request Additional Eligibility button.
  5. Choose how you would like to verify your eligibility. Depending on your WebStore, your options may include:
    • Providing an active email address that was issued by your organization,
    • Faxing or uploading physical proof of your association with your organization (e.g. a student card or pay slip),
    • Entering a registration code (if you were issued one), and
    • Activating an account that a WebStore administrator created for you.
  6. Click the Continue button.
  7. Follow the on-screen instructions to continue through the registration process.

If you've downloaded software that requires a product key (or license / serial number / activation code), the product key can be found on your order receipt.

To view your product key:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, click the View Details button next to the product you need the key for. Details about that product, including your product key, are displayed.

If you are having trouble locating your product key, contact support by clicking the Contact Us link at the bottom of the Help page.

You can request additional downloads by clicking the Contact Us link at the bottom of the Help page.

Ensure that you provide your full name and email address along with your order number.

Your eligibility to order products is determined by what kind of user you are (e.g. student, faculty or staff) and on what organization(s) you belong to.

To view your eligibility:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. Go to the Eligibility tab. The following information is displayed:
    • The user group(s) you belong to
    • The organization(s) you belong to
    • How your account was verified
    • Your current verification status

To verify your eligibility for a product:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Hover your cursor over the image of the product, and click the View Details button.
  3. Click the Are you eligible? link. A list of eligibility requirements is displayed.

To view your previously ordered items:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.

Your order history will be displayed in sequence with the most recent order you placed at the top of the list.

Yes, it is possible to email a copy of your receipt to yourself or some other recipient(s).

To send a copy of your receipt via email:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, click the View Details button next to your order. You are directed to your order receipt.
  4. Click the Email order receipt button in your Order Summary.
  5. Enter the email address(es) to which you want your receipt sent in the Email address field. If you are sending to multiple recipients, use a comma to separate the email addresses.
  6. Click the Send button.

Note The Email order receipt button is only visible once the order has been finalized and all product keys / activation codes / license numbers have been retrieved and issued. To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

School personnel can order select software in bulk on behalf of their students. Those students can then sign into the eStore and download their pre-paid software at their convenience. This is called a bulk order.

To request a bulk older, fill out the Bulk Order Request Form, and then click Submit. You will be contacted within two business days and informed whether or not your request meets all eligibility criteria.

Methods of Payment

We accept payment by credit card (Visa or MasterCard) or purchase order.

The Secure Download Manager (SDM) is a program for downloading files securely from your WebStore. When you download software from a WebStore that uses the SDM, you will be prompted to download and install the SDM to your computer.

The SDM provides a secure, effective and efficient way to download software, especially for files that are too large for some browsers to download.

Features

  • Resumes unfinished or interrupted downloads from the place where they left off
  • Simple installation wizard
  • Multiple files can be downloaded at the same time
  • Lets you decide when to download what
  • Easily handles large files (bigger than 2 GB)
  • Ensures your files are secure by using encrypted data
  • Downloads quickly in just one click

For more details about the SDM, click the Help icon on the Download Instructions page or the Need Help? button in the SDM window.

To download software with the Secure Download Manager (SDM):

  1. Sign in to your WebStore (if you are not signed in already).
  2. Place your order for software. You are directed to your Order Receipt upon completing your order.
  3. Click the Download button. The Download Instructions page is displayed.
  4. Click the Download SDM button. The SDM starts downloading.
  5. When the SDM has finished downloading, double-click the downloaded file and follow the on-screen prompts to install it.
  6. Click the Download .SDX button on the Download Instructions page. If the SDM does not launch automatically once the .SDX has been downloaded, find and double-click the .SDX file to launch it manually. The SDM window opens.
  7. Click the Start Download button next to each item on your order that you wish to download.

For more details about the SDM, click the question-mark icon on the Download Instructions page or the Need Help? button in the SDM window.

A download is a completely successful downloaded item. You may attempt to download as many times as you want but it will only count as one download when you have successfully completed the download.

By default, you are provided with two downloads, at a minimum, to successfully install the product.

Note The second download is available as a back-up in case you need to re-install the software.

If you require additional downloads, contact support by clicking the Contact Us link at the bottom of the Help page.

IMG and ISO files are complete images of physical media such as CD-ROMs, DVDs, floppy disks, etc. that contain all of the files and folders in a particular package.

To install any software package from an image, the image itself must first be "mounted" by the Operating System. This can be accomplished by:

  • Burning the image directly to DVD making sure to specify the source type as "image". Once the burning of the image is complete, the physical media can be inserted into the computer and will be recognized like any other DVD. You must have a writable DVD drive.
  • Burning the image directly to a USB thumbdrive. This is particularly useful for those people who have Netbooks or other computers without a writable DVD drive.

Note Burning the file to a disk as a "data disk" will simply end up with a .img or .iso file on the disk, which cannot be used for the installation.

Once you have successfully mounted your image, you can then launch the software install.

  • For a bootable installation, this means restarting your computer and booting from the bootable installation media you created.
  • For an executable installation, this means launching the installation application from the mounted image.

For detailed instructions on the steps required for burning and mounting an IMG or ISO file, refer to Working with Image Files. This document also includes specific instructions for burning the image directly to a USB thumbdrive.

To download or re-download previously ordered software:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, click the View Details button next to your order for the product that you wish to download.
  4. Click the Download button.
  5. Follow the on-screen instructions to launch your download.

If the progress bar of the download does not seem to be moving after about 15 or 20 minutes, it may be for one of the following reasons:

  • There may be a problem with your network connection. Make sure that your computer is still connected to the Internet.
  • Wireless connections have a minor latency that can cause corruption during transfers. Try connecting directly to your modem or router via a network cable and then restart the download.
  • The account you are using may not be authorized to download software to your computer. Make sure that you are logged in with an account that has administrative privileges.
  • Some networks used at schools or in offices have security programs in place. Try downloading from a different network.
  • If you are downloading with the Secure Download Manager, and the progress bar appears to have frozen during download or unpacking:
    1. Delete your order package (the .SDX file in your Downloads folder with your order number as its name).
    2. Delete the incomplete software (the .SDC file in the folder to which you tried to download the software).
    3. Re-download your order package and re-attempt your software download.
  • Active firewalls, antivirus and antispyware programs can interfere with the download. Try turning off any security programs that you have on your computer.

Note: Disabling antivirus/antispyware software while connected to the Internet or to a local network can create security risks, and may leave your computer vulnerable to attacks. Turn this software back on as soon as possible once you have completed the download.

If you've downloaded software that requires a product key (or license / serial number / activation code), the product key can be found on your order receipt.

To view your product key:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, click the View Details button next to the product you need the key for. Details about that product, including your product key, are displayed.

If you are having trouble locating your product key, contact support by clicking the Contact Us link at the bottom of the Help page.

As a general rule, you should install 32-bit software if your operating system (OS) is 32-bit, and 64-bit software if your OS is 64-bit.

Note Most 32-bit software can be run on a machine with a 64-bit OS, but 64-bit software can only run on a machine with a 64-bit OS. If ever in doubt, it is strongly recommended that you install the 32-bit version of your software.

To find out if your computer has a 32-bit or 64-bit OS:

  • For Windows 10 users:
    1. In the Cortana search field, type: "system".
    2. Tap or click System in the search results.
    3. Find your system type under the heading: "System". Your OS will be identified as "32-bit Operating System" or "64-bit Operating System".
  • For Windows 8 users:
    1. Tap or click Search.
    2. In the search field, type: "system".
    3. Tap or click Settings.
    4. Tap or click System.
    5. Find your system type under the heading: "System". Your OS will be identified as "32-bit Operating System" or "64-bit Operating System".
  • For Windows 7 users:
    1. In your computer's Start menu, right-click Computer and click Properties.
    2. Find your system type under the heading: "System". Your OS will be identified as "32-bit Operating System" or "64-bit Operating System".
  • For Windows XP users:
    1. In your computer's Start menu, right-click My Computer and click Properties.
    2. Search the list for "x64 Edition". If that text is present, you have a 64-bit OS installed. If not, you have a 32-bit OS installed.

Windows 8 and Windows 8.1 users sometimes have trouble finding the icon to launch a piece of newly installed software. This is usually because the software's icon gets moved from the Desktop to the Apps menu after installation.

To find newly installed software on the Apps menu in Windows 8 or 8.1:

  1. Press the Start (or Windows) button on your keyboard. If you use Windows 8, you are directed to the Apps screen (go to step 3). If you use Windows 8.1, you are directed to the Start screen (go to step 2).
  2. Windows 8.1 users: Click the downward-facing arrow in the bottom-left corner of the Start screen to reach the Apps screen.
  3. Scroll or swipe right to find the icon for the program you just installed (newly installed programs are added to the end of your Apps list).

The Access Guarantee option makes it possible to re-download software you have ordered and view any product key(s) issued with it for 31 days after you order the software (or 24 months, if you opt for the Extended Access Guarantee). This can be very useful if you ever have to reinstall a piece of software you have ordered.

In most cases you will receive the Basic Access Guarantee free of charge with your order and will have the option of upgrading to the Extended Access Guarantee during the checkout process. For details about each option, see: What is the difference between Basic Access Guarantee and Extended Access Guarantee?.

 

Note:

  • The Access Guarantee option does not extend the duration of your license. If you purchased a six- or twelve-month rental or trial software, your license will still expire in the expected timeframe.
  • The Access Guarantee option provides access only to the download links and keys issued with your order. It does not mean that you will be able to download and install the software an unlimited number of times using the same key.
  • The Access Guarantee option is not available on all WebStores.

To view the status of your Access Guarantee:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, click the View Details link beside the order to which your Access Guarantee applies. You are directed to your Order Receipt page, where important information about your order is displayed – including the status of your Access Guarantee.

Access Guarantee Retrieval is a service you can purchase, if eligible, for a small fee that allows you to recover your download(s) and/or key(s) after access has expired. After purchase, you will gain another 60 days of access to any expired product in your order.

Once your access expires, you will no longer have access to your download(s) and/or key(s). By purchasing the Access Guarantee Retrieval Service (if available), you will be able to restore access to all expired download(s) and/or key(s) on an order for an additional 60 days for one flat rate.

If you purchase the Extended Access Guarantee or the Access Guarantee Retrieval Service, all eligible items in your order are covered. Regardless of the number of items in your order, you will only pay one fee to upgrade to Extended Access Guarantee or to retrieve access.

Basic Access Guarantee is included with most orders by default, free of charge. It allows you to re-download software and view product keys for 31 days after you order the software.

Extended Access Guarantee allows you to re-download software and view product keys for 24 months after you order the software. It can be ordered for a small fee.

 

Note:

  • Under certain circumstances, the Extended Access Guarantee may be included in your order free of charge in place of the Basic Access Guarantee. Check your Order Receipt if you are unsure what kind of Access Guarantee applies to an order you placed.
  • The Access Guarantee option provides access only to the download link(s) and key(s). It does not mean that you will be able to download and install the software an unlimited number of times using the same key.
  • The Access Guarantee option does not extend the duration of your license. If you purchased a six- or twelve-month rental or trial software, your license will still expire in the expected timeframe.
  • Some software can be installed on a limited number of machines (e.g. operating systems). Access Guarantee does not cancel out that limitation.
  • The Access Guarantee option is not available on all WebStores.

If a product you are ordering has a Backup Media option available, then for a small fee you can have a physical copy of the software delivered to you on a DVD or a read-only USB thumb drive. This copy will allow you to reinstall the software if it is lost in the future, provided you still have your key.

If Backup Media is available for any product you are ordering, and the option exists in your area, then you will be able to add it to your order from the Shopping Cart page.

Note:

  • The Backup Media option is not available in all countries at this time due to delivery constraints. Depending on your region, you may not have the option to add Backup Media to your order, or you may not have the option of choosing between DVD and USB.
  • Operating systems can be installed on one machine only. Backup Media will not allow this software to be installed on multiple machines.
  • The DVD or USB thumb drive only contains a copy of the software that you ordered. It does not contain an extra product key or a copy of your original product key. Be sure to write down your key and store it in a secure location. Your key will also be available in the Your Account/Orders section of the WebStore for 31 days (or two years, if your order includes the Extended Access Guarantee).

There is no additional charge for the delivery of Backup Media. All costs associated with the delivery are included in the base price of the Backup Media.

Note Delivery of Backup Media generally takes between 7 and 14 business days in North America, and between 10 and 18 business days in other regions. These timeframes may vary depending on the exact delivery destination. Also, Backup Media cannot be delivered to all countries at this time.

To order Backup Media (if available) for a product in your Shopping Cart:

  1. On your Shopping Cart page, scroll down to the section labelled Recommended for You. If Backup Media is available for any product in your Shopping Cart, it will be among the recommended offerings listed below that heading.
  2. Click the Add to Cart button next to the Backup Media you wish to order. The Backup Media is added to your Shopping Cart.
  3. Click Check Out and follow the on-screen prompts to proceed through the checkout process.

To order Backup Media (if available) for a previously ordered product:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, click the View Details button next to your order for the product for which you need Backup Media. You are directed to your Order Receipt.
  4. Look under the heading: Recommended for You. If Backup Media is available, it will be among the recommended offerings listed below that heading.
  5. Click the Buy Now button next to the Backup Media you wish to order.
  6. Follow the on-screen instructions to proceed through the checkout process.

Delivery timeframes for Backup Media vary by region and due to other factors. Please allow three weeks for your media to arrive before you report it missing.

Please direct all questions and support requests related to Backup Media to support@kivuto.com.

If you believe an item is missing from your shipment, check your order receipt to ensure that all of the items were ordered correctly. If the order receipt contains an item  that you did not receive in the shipment, contact support by clicking the Contact Us link at the bottom of the Help page to arrange immediate investigation of the missing product.

Note Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.

Microsoft Mail Order Products

Tracking information is not available, but the typical timeframes for delivery are:

  • 7-14 business days (US, Canada and other non-European countries)
  • 10-18 business days (Europe)

To view your order details and status:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, find the order for the item you wish to track. A tracking link is displayed above the name of the product.
  4. Click the Track it link for information about your order. If the tracking information is not yet available, try again at a later time.

Note An email was sent to you as soon as the tracking information was updated. This email was sent to the email address you entered during the ordering process.

If the tracking number is unavailable after 3 business days, contact support by clicking the Contact Us link at the bottom of the Help page.

The product you ordered will be shipped to you directly, at the address you specify. The following conditions apply:

  • Delivery Information
    • Orders are shipped on a best-effort basis. All delivery times are estimated and EXPECTED TIME OF DELIVERY IS NOT GUARANTEED.
    • Shipping may be limited to specific locations.
    • The courier is unable to take special instructions for shipping. The package may arrive at any time between 8:00 AM and 6:00 PM at the location you specify.
    • Unfortunately, tracking information is not available for deliveries.
  • Refunds, Cancellations and Backorders
    • There are NO REFUNDS on ANY items purchased through this site.
    • We are unable to cancel shipment for any orders as they are processed immediately for faster shipping.
    • You are responsible to ensure that you have read all system requirements and additional product details on the publisher website, prior to making your purchase.
    • You are responsible for any errors made when providing your shipping or billing information during purchase which may result in delays of shipment, and additional shipping costs for replacement, when applicable.
    • Items purchased when on backorder are processed on a first-in, first-out basis when inventory is received. Orders will be shipped only when the order is complete.

If an item ordered through this website arrives damaged, contact support by clicking here or on the Contact Us link at the button of your WebStore's Help page.

Note You will be required to provide pictures of the damaged product/discs. You can add the pictures in the Upload a supplementary file field.

First, check your order receipt to ensure that you ordered the correct product.

To view your order receipt:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, click the View Details link beside the order that you wish to view your receipt for.

If the product you received does not match the description on your receipt, contact support by clicking here or on the Contact Us link at the button of your WebStore's Help page.

Note Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.

Delivery timeframes for Backup Media vary by region and due to other factors. Please allow three weeks for your media to arrive before you report it missing.

When you click the download button, you may see a The Publisher could not be verified. Are you sure you want to run this software? error message if you have anti-virus software installed on your machine. This is a common message to see when trying to run an executable (.exe) file while anti-virus software is running.

If you choose not to run the file immediately, you can save the file to your computer and run the file later.

We accept payment by credit card (Visa, MasterCard and American Express). It is also possible to use PayPal to pay by credit card.

Some of these payment methods do not support all currencies, so their availability may vary depending on the type of currency you are processing payment in. The following is a list of currencies and their available payment methods.

Note Your WebStore may not support all listed currencies.

Currency Visa Mastercard AMEX PayPal Express
Australian Dollar X X   X
British Pound X X   X
Canadian Dollar X X   X
Danish Krone       X
Euro X X   X
Japanese Yen X X   X
New Zealand Dollar       X
Singapore Dollar       X
Swedish Krona       X
Swiss Franc       X
US Dollar X X X X

Your organization may also support billing codes or purchase orders. If these payment methods are supported, you will be given the option to choose this method.

If you have purchased software from our OnTheHub eStore or your own organization's WebStore, it will appear on your credit card statement as Kivuto Solutions Inc. and not your organization's name.

If you are not sure what the charge is for, contact support by clicking the Contact Us link at the bottom of the Help page.

If your account status is verified, your credit card will be charged after you have confirmed you want to buy the displayed software and you have pressed the Proceed with Order button at the end of the checkout process.

If your account status is not verified, your order will remain on hold for seven days until you verify your status with us. If you do not verify your account, the order is cancelled and the pending credit card charge is cancelled.

Your shopping experience is secure. You never have to worry about credit card safety on this site. Every transaction you make here is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping here.

The major credit card issuers created PCI (Payment Card Industry) compliance standards to protect personal information and ensure security when transactions are processed using a payment card. We adhere to the PCI compliance standards for data security so you don't have to worry about the security of your personal and financial information.

Our website uses SSL or "Secure Socket Layer", an industry standard security protocol. SSL sends information to your browser that is used to encrypt your order. Encryption changes all the information that you send into data that is extremely difficult to decipher. No personal information is stored. In fact, despite the impression the news media may have given, there has not been a single documented case of fraud involving the interception of a credit card number transmitted via a secure server over the Internet to date!

This protection is indicated by your browser's lock indicator -- usually a picture of a lock or a key that changes color or is no longer broken. As well, the URL in the address or location bar at the top of your browser should begin with https:// (the 's' indicates that the URL is secure).

If there is unauthorized use of your credit card, notify your credit card company in accordance with its reporting rules and procedures.

By browsing this Site, you agree that you have read and understand the following Terms of Use and Privacy Policy in its entirety, including any updates that may be posted on the Site from time to time. Kivuto Solutions Inc. reserves the right to revise the Terms of Use and Privacy Policy, at its sole discretion, by updating this posting.

  1. What information do you gather about me?
  2. How do you collect and use personally identifiable information?
  3. How can I access, update or delete my personal information?
  4. How do you collect and use non-personally identifiable information?
  5. What security is in place to protect my information?
  6. Where will my information be processed?
  7. What is your email policy?
  8. What about changes to the Privacy Policy?
  1. What information do you gather about me?

    Both personally and non-personally identifiable information about each visitor may be gathered from this site. The type of information gathered depends on your actions and interaction with the site.

    Personally Identifiable Information
    Personally identifiable information is only collected when you voluntarily submit this information on an as-needed basis such as during registration and ordering. Any personal information that you may share with us is kept private. Neither your name nor any other identifying data about you is sold or shared with any other third party unless required for the fulfillment or refund of your order or service. More information on this use is provided later in this privacy policy.

    Non-Personally Identifiable Information
    Non-personally identifying information is gathered through our site technology to create a more personalized and relevant experience during your visit. The information also allows us to improve the functionality of the website to better serve you.

  2. How do you collect and use personally identifiable information?

    Collecting Personally Identifiable Information
    Personally identifiable information may be collected during registration, ordering and billing, during customer service interactions or when you enter a contest. Personally identifiable information is never shared in ways unrelated to the methods described below without notifying you of the intent beforehand, and also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Registration
    During registration, you may be prompted for your name and email address for authentication and verification purposes. These steps may be necessary to ensure users are properly identified and authenticated as a qualified user. Some offerings and promotions on this site may be restricted to members of certain organizations and, by providing your email address, and subsequently having your account verified, you may benefit from these offerings and promotions.

    Ordering and Billing
    When you place an order, you may need to supply your credit card information along with the corresponding mailing information. This information may be required to fulfill your order. Your credit card information is not stored on our server; it is simply passed on to the credit card processing system for validation. You may also be prompted for your name and email address to create your online receipt and for us to send you order related emails.

    Customer Service
    Personally identifiable information may be collected if you report a problem or submit an inquiry to our customer service team(s). A record of that correspondence may be maintained to provide you with an optimal customer service experience.

    Entering a Contest or Promotion
    Furthermore, information from you may be collected for entry into contests and similar promotions when you voluntarily choose to participate. All contests have their own privacy policy which can be viewed under the contest section on the OnTheHub website.

    Using Personally Identifiable Information
    Your personally identifiable information is not sold, traded or rented to others.

    We do employ other trusted companies to perform certain functions on our behalf, including order fulfillment and delivery, as well as credit card processing. These business affiliates have access to personal information needed to perform their functions, but are not permitted to use your personal information for any other purpose.

    Additionally, information related to the order of a product may be shared with the supplier of that particular product, for warranty and support purposes. This may include your name, date of your order and product purchased.

    If you have questions about how one of our business partners or suppliers use information about you, contact them directly.

  3. How can I access, update or delete my personal information?

    Users have the ability to correct or change any information or preferences in their account profile. Users may change this information at any time, provided they are signed in.

    You can have your account deactivated by contacting Support through the "Contact Us" link at the bottom of your WebStore's Help page. Doing so will limit your access to any members-only areas of the site. Any purchase history information, however, will remain in protected permanent records.

  4. How do you collect and use non-personally identifiable information?

    We use technologies like cookies, pixel tags ("pixels"), and local storage to deliver, secure, and understand products, services, and ads, on and off our sites.

    Collecting non-personally identifiable information
    Your  verification status is collected once you successfully register through any of our verification services. The resulting status is non-personally identifiable information and is stored in case you need to verify your  status again in the future.

    Non-personally identifiable information is collected using technology such as cookies. "Cookies" are small pieces of information that are stored by your browser on your local storage. The information collected by this technology is non-personally identifiable only and allows us to optimize your interactions with the site.

    Using non-personally identifiable information
    Cookies allow for customer traffic patterns and site usage to be monitored on a general basis to help develop and improve the design, layout and efficiency of the website. Understanding these patterns allows us to provide more relevant content to you and improve customer relationships. Furthermore, the information collected is used to create targeted communications to offer you a more personalized and customizable experience. Cookies also save you time by remembering your personalized settings.

    Note that all information is collected and analyzed in aggregated form only. Check your browser to ensure cookies are enabled for this site to work properly.

    Kivuto Solutions Inc. may use third-party advertising technology partners to serve you relevant advertisements on websites outside of our network. The advertising technology partner provides us with tracking technology, such as a cookie, which is added to your browser by us. This allows us to serve you very relevant ads on their partner websites according to your engagements with this site. If you would like to learn more about this process or even opt-out, please contact us.

    How to manage cookies
    Browser controls are available to allow, block or delete cookies. To manage the cookies this site and others use, visit the following site for instructions: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies

    Please note that by adjusting your cookie settings, any settings or preferences will no longer be in effect. The usage and functionality of the site will be subject to change including the ability to purchase certain products and view content on the site.

  5. What security is in place to protect my information?

    Your information is protected both during transmission and in storage. Your account and profile information are password-protected so that you and only you have access to this personal information. During purchase, the secure server software (SSL) encrypts all information you input before it is transmitted. As such, all customer data is protected against unauthorized access on the system's secure servers.

  6. Where will my information be processed?

    Kivuto Solutions Inc. is a Canadian corporation with offices at 126 York Street, Suite 200, Ottawa, Ontario, Canada. It also operates two wholly owned subsidiaries - Kivuto Solutions LLC in the United States (4001 Kennett Pike, Suite 134-# 979, Greenville, De. 19808-2000), and Kivuto Solutions Limited in the European Union (2nd Floor, 16 South Main Street, Naas, Co. Kildare, Ireland).

    Most Kivuto-powered sites or WebStores are currently hosted on servers located within the United States, but the locations of our servers may change from time-to-time. Your personal information may be stored on servers located within the United States, Canada, or in another country.

    In addition, Kivuto Solutions Inc. may transfer your personal information to its partners, service providers, product manufacturers, licensers, suppliers, and others located in the United States, Canada or another country for the purposes as described in this Privacy Policy.

    Privacy laws and requirements differ according to each country. Please know, however, that no matter where your personal information is collected, used, transferred or stored, if it was collected through this Website, it will be protected by the terms of this Privacy Policy and any Privacy Notices that apply to you.

    By submitting your personal information to us through this website, you are consenting to the processing of your personal information in the United States, Canada or in any other country in the world.

  7. What is your email policy?

    Kivuto Solutions Inc. complies fully with the federal CAN-SPAM Act of 2003 and Canada's Anti-Spam Legislation (CASL). We will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your permission. If you feel you have received an email from us in error, contact feedback@Kivuto.com.

    You may receive one or more of the following emails from Kivuto Solutions.

    Account and Service-Related Email
    Kivuto Solutions Inc. reserves the right to send you emails relating to your account status. This includes order confirmations, renewal/expiration notices, notices of credit-card problems, other transactional emails and notifications about major changes to the site services and/or to our Privacy Policy. If you have registered for online discussions or other services, you may receive an email specific to your participation in those activities.

    Email Newsletters
    Kivuto Solutions Inc. and OnTheHub offer several email newsletters. You will only receive these if you previously chose to opt-in to these types of communications. If you no longer wish to receive a specific newsletter, follow the "unsubscribe" instructions located near the bottom of each newsletter.

    Promotional Email
    Kivuto Solutions Inc. and OnTheHub may periodically email you messages about products and services that we think may be of interest to you (if you have previously opted in to receive these types of communications). You can choose not to receive messages in the future by following the "unsubscribe" instructions located near the bottom of each email.

    Survey Email
    We may send you emails inviting you to participate in user surveys, asking for feedback on our services and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve our services, and any information we obtain in such surveys will be used internally. The information may be shared with affiliated third parties in aggregate form only.

    HTML Email
    If you sign up to receive email from us (Kivuto Solutions and/or OnTheHub) you will receive emails in both plain text and HTML (with images) format. If you select to view our emails in the HTML format, we may place a one-pixel .gif to determine whether or not readers viewed the email. This process does not leave any information on your computer, nor does it collect information from your computer. We may share this data with other third parties in aggregate form only to improve the quality of the emails and offers we distribute.

    Emails From You
    If you send us emails, be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. We will use your email address to respond directly to your questions or comments.

  8. What about changes to the Privacy Policy?

    This privacy policy may be changed at any time; any changes will be posted on this web page. Information collected while a particular version of this policy is in effect will be handled in accordance with that version.

    If you have questions, comments or concerns, contact support by clicking the Contact Us link at the bottom of the Help page.

Unfortunately, there are NO REFUNDS or EXCHANGES on ANY items ordered through Kivuto sites. All sales are final. Ensure when placing your order that you have chosen the correct product and read all the system requirements.

We are also unable to offer exchanges or refunds because product keys are shipped/issued with the software and, once issued, cannot be returned to our publishers.

Note Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.

After you order Windows 10 Education, take the following actions to upgrade your operating system.

  1. Use Windows Update to upgrade from the Home or Professional version of your current operating system to the Home/Professional version of Windows 10 (Control Panel » System and Security » Windows Update » Get started).
  2. After the upgrade to Windows 10 Home/Professional is complete, go to Settings » Update and security » Activation, and click: Change product key.
  3. Enter the product key from your order receipt to upgrade to Windows 10 Education.

Important:  Windows 10 will be deployed through Windows Update in phases. It may take longer for this option to appear on some machines than on others. If you do not see the option to upgrade to Windows 10 through Windows Update, you can upgrade by going to Microsoft’s Windows 10 Software Download Site, clicking the Download tool now button, and following the on-screen instructions.

After you order Windows 10 Education, take the following actions to upgrade your operating system.

  1. Go to Microsoft’s ISO Software Download Site.
  2. Enter the product key from your order receipt when prompted to launch the upgrade to Windows 10 Education

Important: Upgrading in this fashion will cause all files, settings and software applications to be deleted from your computer. Be sure to back up all important data before you upgrade your operating system.

After you order Windows 10 Education, take the following actions to upgrade your operating system.

  1. Go to Settings » Update and security » Activation, and click: Change product key.
  2. Enter the product key from your order receipt to upgrade to Windows 10 Education.

Your copy of Windows 10 Education can be installed on one computer.

If you are a student who orders Windows 10 Education through this WebStore, you will not lose access to the software after leaving your school. The software is yours to keep.

Note Staff and faculty members may have access to a version of Windows 10 Education to which different terms and conditions apply. Please read the End-User License Agreement (EULA) for Windows 10 Education carefully while placing your order.

No. Windows 10 Education is not a temporary subscription or trial software. Your license will not expire after a fixed duration.

Windows XP and Vista users need to perform a "clean installation" to get Windows 10 Education. This means that all files, applications and settings saved on your computer will be lost during the upgrade.

Upgrading from Windows 7, Windows 8, Windows 8.1 or an earlier version of Windows 10 does not require a clean installation. Files, applications and settings will not be lost as a result of the upgrade.

Note It is always recommended that you back up important files prior to upgrading your operating system.

To download SPSS Statistics (for Windows or Mac):

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, click the View Details button next to your order for SPSS Statistics to reach your Order Receipt page.
  4. Click the Download button on your Order Receipt to reach the Download Instructions page.
  5. Follow the on-screen instructions to download your software.
  6. When SPSS Statistics finishes downloading, click the Launch button beside the product's name to launch its installation.

Important Notes:

  • To install IBM SPSS Statistics for Windows, you must be signed in to your computer with administrative privileges.
  • You will need a serial key and authorization code to successfully install your software. The key/code can be found on your Order Receipt.
  • If applicable, be sure that you choose the correct bit version of the software for your computer (i.e. 32-bit or 64-bit).

If you entered a product key during the installation, your Minitab software will attempt to activate automatically at launch.

If you did not enter a product key during the installation, follow the appropriate procedure below to activate your software upon launch.

To activate Minitab 17:

  1. Select Activate Minitab.
  2. Click the Next button.
  3. Enter your product key.
  4. Click the Activate button. A confirmation message is displayed that your software was successfully activated. If you receive a different message, attempt manual activation or contact Minitab for support at www.minitab.com/support.

To activate Minitab Express:

For Mac:

  1. Enter your product key.
  2. Click the Activate button. A confirmation message is displayed that your software was successfully activated. If you receive a different message, attempt manual activation or contact Minitab for support at www.minitab.com/support.

For Windows:

  1. Select Activate Minitab.
  2. Click the Next button.
  3. Enter your product key.
  4. Click the Activate button. A confirmation message is displayed that your software was successfully activated. If you receive a different message, attempt manual verification or contact Minitab for support at www.minitab.com/support.

Note For more information, consult the appropriate setup guide (available in English only).

If you are experiencing issues during the activation of your copy of Minitab software, you will need to perform the following steps:

  1. Uninstall all versions of Minitab that are currently installed on your computer.
  2. Sign in to your WebStore (if you are not signed in already).
  3. Click the Your Account/Orders link near the top-right of the page.
  4. On the Orders & Downloads tab, click the View Details link next to your order for your Minitab product to reach your Order Receipt page.
  5. Download and install your Minitab software from the link on your Order Receiptpage.
  6. When prompted for the Product Key, enter the number found on your Order Receipt page.

If you experiencing issues, please contact Minitab Technical Support.

If you currently reside in either India or Sri Lanka and want to purchase Minitab products, the following options are available:

  • To download the free 30 day trial version, click here.
  • To purchase using your local currency contact our representative in India, click here.
  • To purchase with a credit card, click here.

To use the trial version of Minitab with virtualization software such as Parallels or VMware Fusion, you will need to obtain a 30-day Product Key from Minitab Technical Support.

Minitab Technical Support can be contacted at http://www.minitab.com/support.

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If you could not find a solution to your issue above, please Contact Us